Returns & Refunds
Cancellations, Returns, Exchanges, and Refunds
We want you to be happy with your purchase. If something is wrong with your order, please contact us so we can review the issue.
Damaged, defective, or incorrect orders
If your order arrives damaged, defective, or materially different from its description, contact us as soon as reasonably possible. Please include your order number, a description of the issue, and photographs when helpful.Depending on the circumstances and applicable law, we may offer a replacement, repair where appropriate, refund, or another suitable resolution.
Returns and exchanges
Returns and exchanges are handled according to our posted Return and Refund Policy and applicable law. Items approved for return may need to be unused and returned in their original packaging.
Unless otherwise required by law, customers may be responsible for return shipping costs for approved returns that are not related to a product defect or our error.
Personalized and custom items
Because personalized items are made according to individual customer requests, they may not be eligible for return simply because the customer changes their mind. This does not affect rights or remedies available for defective, incorrect, or misdescribed products under applicable law.
Refund processing
Approved refunds will generally be issued to the original payment method. The time it takes for a refund to appear may depend on the payment provider or financial institution.
Shipping charges, taxes, and return costs will be handled in accordance with the circumstances of the order, our posted policies, and applicable law.
Order cancellations
If you need to cancel an order, contact us as soon as possible. We will consider cancellation requests based on the order's production and shipping status and any applicable legal requirements.
Once production or shipping has begun, cancellation may no longer be possible for some orders.
